Frequently Asked Questions

How long can product be outside of the refrigerator and still be safe to eat?
Product should not be kept out of refrigeration more than 2 hours.

How long will a refrigerated product keep in my refrigerator?
An unopened and intact (still tightly vacuum-packed) package kept below 38°F can be kept until the ‘use by’ or ‘sell by’ date on the package. You should use the package or freeze it before the date on the package. If you freeze it before the use by date, you can store it frozen for up to nine months. You should use the thawed product within three days after thawing.

How long will a frozen product keep in my freezer?
This product is good to eat for up to two years if stored in a commercial freezer (below 0°F). Most household freezers are not that cold (about 10°F), so we recommend a one-year frozen shelf life in a home freezer.

There is no ‘use by’ date on my package of product, however, there is a different code stamped (not pre-printed) onto the package. Is the product still good to eat?
The different code you see on the package should be four numbers followed by a time (such as 1459 15:30). This date code is only placed on products that we produce frozen. If you bought this product as a refrigerated product, your store purchased it from us frozen, then thawed it out and sold it as a refrigerated product. The product is good for 100 days after thawing if it is unopened and intact. The store should be putting a ‘use by’ date on the product when they thaw it and put it out for sale. We recommend that you try to find out when the store thawed the product. If they are unaware that they should be putting a use by date on the product, please direct them to this website or have them call (800) 290-CRAB (2722).

How long will thawed product keep in my refrigerator?
If you purchase a product frozen and thaw it out or if you purchase a refrigerated product that does not have a use by date, but does have a date code stamp (four numbers followed by a time, such as 1459 15:30), the product is good for 100 days after thawing if the original package is intact, unopened and the product is kept refrigerated below 38°F.

How long will an opened package keep in my refrigerator?
Once the product is opened we recommend using it within 3 days.

How do you recommend thawing frozen product?
You can thaw this product by placing it in your refrigerator 24 hours before you plan on using it. You can also submerge the product in lukewarm water until thawed (between 15 minutes to an hour, depending on size of package). To speed this thawing process, replace the water with fresh lukewarm water as it cools.

I am allergic to shellfish or crab. Can I still eat imitation crab?
Sometimes.  Most imitation crab products do contain crab or shellfish components in the natural extracts or flavors.  However, our Simply Surimi brand product does NOT contain any shellfish or crab components so you can eat this product without fear of allergic reaction.

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